Process Improvement Facilitation and Mapping

TokuSaku process mapping specialists support stakeholders in developing and establishing consensus
around processes, driving an environment of analysis that uncovers opportunities for improvement.

Our Structured approach

Regardless of objectives, whether to improve standards and outcomes in accuracy, timeliness, or efficiency, or innovation TokuSaku provides the tools and resource to help guide you through Process Mapping and continuous improvement.

Our objective methodology helps you identify crucial information, see processes more clearly and
understand their link to others to achieve desired outcomes. Our next level of supports helps you identify
associated Inputs & Outputs that enable you to establish business Measurements & Controls. And most
granularly we can help you uncover Methods, Material, Information, Systems and Requirements (e.g.
Accuracy, timeliness) that must change to achieve your improvement objectives.

Our structured approach:
  • Allows you to understand critical steps within your process and relationships between them; challenge them and consider alternatives
  • Supports you in Identifying and analyzing problems (variation), tracing them back to their root cause, and determining improvement opportunities
  • Enables review of gaps and risks associated with change, supporting you in determining plans to mitigate
  • Allows you to finalize priorities for change, establish a plan of action, implement changes and review your success, triggering a new cycle of continuous improvement efforts.


A large Seattle-based non-profit healthcare system was in the process of replacing a key back-office
technology system. TokuSaku was engaged to support the client in reexamining and redefining their
processes in order to maximize opportunities for efficiency within the new system.

TokuSaku established and executed a series of targeted process mapping sessions to increase visibility and understanding of processes and related systems constraints. Tools and methodologies applied supported determination of the as-is and to-be state, and a better understanding of business requirements and system constraints.

Documents created significantly impacted go-forward decision making across the program. With a better
understanding of system complexity and configuration requirements to support existing business decisions, and anticipated maintenance issues (e.g. resourcing and timelines) business partners were better prepared to have conversations around changing business practices to align with core system functionality and industry best practices.